FAQ

Our shoot length varies by the services scheduled. Please note all shoot lengths are estimates. Shoots might take longer or shorter then expected, but we will always try and communicate the timeline when we are on site. 

• Basic Shoot ~ 45 minutes
• Standard Shoot ~ 1 hour
• Deluxe Shoot ~ 1 hour 30 minutes
• Video Shoot ~ 1 to 2 hours
• Essentials Bundle ~ 2 hours
• Luxury Bundle ~ 2 to 4 hours
• Social Media Bundle ~ 1 hour 30 minutes
• Drone add on ~ Plus 25 minutes
• Floor Plan add on ~ Plus 1 hour
• Virtual Tour (3D) add on ~ Plus 1 to 2 hours
• Community/Neighborhood Photos ~ 45 minutes
• Twilight add on ~ Plus 1 hour
• Social Media add on ~ Plus 1 hour
• Additional Photoshopping ~ Does not add time on site but may increase photo turn around time.

Yes, expedited delivery is available upon request for an additional fee. Contact us for availability.

We do our best to deliver all photos on a 24 hour timeline from when the shoot ended.

You will receive a custom property website including all of your photos from you listing. Here you can share the website with your client, add the site your MLS listing or download the photos. You can download the photos in full or MLS resolution.

We have a full guide Essential Tips for Preparing Your Home for Photos detailing how you should prepare your listing. But at minimum we recommend cleaning and decluttering the property, turning on all of the lights, opening the blinds/shades and keeping all people, pets and guests out of the way.

You can book a shoot directly though our easy to use online portal or by giving us a call at (805) 232-3442

We require 24 hours’ notice. Cancellations within 24 hours may incur a fee. See our full terms for details.

No, as long as we have access to a lock box, door code or someone to let us in you do not need to be present. 

Absolutely. We can accommodate multi-property days depending on location and shoot requirements.

Yes, we do. We are talented drone pilots and FAA Certified.

Yes, we regularly work with short-term rental hosts and property managers to create high-converting visuals.

Yes, we offer commercial and architectural photography tailored for builders, developers, and marketing teams.

We are proud to offer our brand new virtual tour (3d) package. We offer tours in both Matterport and Zillow 3D.

We are always happy to cater to custom projects. Just reach out over the phone at (805) 232-3442 or by email to [email protected] and we will see what we can do for you.

We are partnered with Square so we accept most major Credit and Debit cards including Visa, Mastercard, American Express, Discover, JCB or Union pay. We also accept digital wallets like Apple Pay, Google Pay and Samsung Pay. We are also happy to accept good old fashion cash.

We occasionally run promotions and offer discounts for bulk bookings. Please subscribe to our newsletter or contact us for the latest offers.

If you are not interested in a property website, please just let us know. We are more then happy to deliver the photos though Google Drive to your email.

We can reschedule only if the weather significantly impacts shoot quality. Overcast days are still great for interior work.

Yes, additional editing services are available if you need sky replacements, object removal, or other adjustments.

BK Captured retains copyright, but you receive a marketing license for use in selling or promoting the property.

Yes, our license covers marketing use. Let us know if you need high-resolution files for print or outdoor.